What it’s all about
Sometimes we need a little extra information to help process your claim, like a long-term prescription, a treatment plan, or a contract for an ongoing medical expense.
When that happens, we may ask you to upload supporting documents to the My Files section in your Member Centre.
This article will walk you through how to do just that quickly, securely, and without any guesswork!
What you’ll need
- Your Member Centre login information
- The supporting document(s) you'd like to upload
How you’ll do it
- Login to your Member Centre.
- Locate the dropdown next to your name on the right hand side of your dashboard screen. Select My Files.
- Once the next screen opens up, you’ll see a form for uploading files. Assign a name to your file. Use Member or Dependant name and what the expense is for. As an example, 'Susan dr's note orthotics'.
- Once you’ve named and added the required file, hit the upload button. Your document will now be available in the ‘My files’ section of your Member Centre.
Next steps
Once your documents are uploaded, they'll be reviewed. If anything’s missing or unclear, our Customer Experience Team will follow up to clarify.
Check out these handy dandy resources for more information: