To submit a claim online, you'll log into your Online Member Centre at osstfd19.blendable.ca
If you've forgotten your password, just click the Forgot Password? link, under the boxes where you enter your email address and password.
You'll be redirected to the password reset function - simply enter an email address registered to the account and password reset instructions will be emailed to you.
Now that you're online
Once you'e logged in, you'll land on your dashboard. From this page you'll be able to start a new claim. Just click on the + New Claim button.
The New Claim page will open. This will take you through the steps to enter the expense details for any eligible medical expenses.
Step One
Service Details: Select the general service type from the drop-down menu.
Step Two
Provider: Select one of your existing providers or add a new provider. When adding a new provider start by entering the company name or address and, if found on the map, select Use This Location. If the location can't be found check the box marked I can't find my provider on the map and enter your provider details manually.
Step Three
Member/Dependants: Select who the claim is for, yourself or one of your dependants
Receipt Number or Identifier: Enter the receipt number, statement number or prescription number (if you don't have one - that's ok!)
Receipt Date: Enter the service date of the procedure or payment date
Receipt Amount: Enter the amount on the receipt
Amount to be Claimed: Enter the amount you want to claim. If you've also submitted this expense to another benefits provider and been partially reimbursed, enter the amount not reimbursed by them.
CRA does not allow you to submit a claim and receive payments from 2 payers.
DIN (for Prescription Drug claims only): Drug Identification Number - this can be found on your official prescription receipt provided by your pharmacy
Receipt Image: This is where you can upload receipts. Just a note, we do require receipts for any single receipt over $1,000.00. It's a good idea to add receipts when you can, for any expense - this will speed up processing time. If you don't upload your receipts, please make sure to save them in case our Claims team needs to reach out for more information.
Step Four
Combine Expenses into one Claim
You can combine expenses into one claim submission by using the +Add New Expense button on the bottom left of the Update Claim page.
Once you've added all your expenses, then you're ready to hit the Submit Claim button.Step Five
Save for Later or Submit
Don’t have all your expenses handy? Maybe you’re planning to visit the dentist tomorrow but want to get your other expenses added to your claim?
Your claim saves automatically as a draft after saving expenses. When you log in again you can find your draft by clicking on View All Claims.
We won’t process the claim until you click the ‘Submit claim’ button.
Once the claim is submitted, we'll process it and you'll receive your reimbursement, which usually takes 3-5 business days.
Tips and Tricks
If you make a purchase through an online retailer, you'll need to indicate that company as the Service Provider. When adding the information, select the "I can't find my provider on the map" and input it manually. The website can be used as the address, and in the event the online retailer doesn't have a phone number, you can input your own phone number in order to save and continue to the next step!
Have an expense that you consistently need to submit a claim for? You can use our cloning feature to help populate the expense type and provider. You'll only be required to add the specific claim details like date of service and amount to be claimed.