Overview
When submitting a claim for reimbursement, you’ll need to add information about your provider. You’ll be asked to enter this information during step 2 of the claim submission process.
Provider information could be the name of an authorized medical practitioner or the name of the business that provided you with the expense. In either case, we’ll need the information to quickly and efficiently process your claim.
Let’s review the situations below!
The details
When the expense is a service
We’ll need to verify that your practitioner is authorized to provide the services you’ve received. This means that we’ll need to check provincial registries or regulatory bodies.
As an example, when you’re entering a claim for dental services, we’ll need the name of the dentist or hygienist who provided the services. Please enter that person’s name when submitting the expense. If you enter the name of the dental clinic and not the practitioner, we’ll have to reach out to you for the information, causing a delay in processing your claim.
Typically, the information you’ll need will be right on the supporting documentation you receive from the service provider.
When the expense is a product or device
Sometimes you’ll submit a claim for a device or item that you’ve purchased through a business or supplier. This could be things like a knee brace, glasses or contact lenses, or diabetes supplies.
For these types of expenses, the provider may be a company name. During step 2 of the submission process, you’ll add the company name as the provider.
Anything else?
Once you’ve entered a provider details, they’ll remain available for selection for the next time you submit a claim for the same expense.
Entering provider information correctly also saves time. We’ll be able to process your claim faster – no need for us to reach out to you to confirm their details if we have the details from the get-go!
This means that your claim reimbursement will hit your bank account without delay – and who doesn’t want that?